Support
Grievance redressal
If we have got something wrong, we would rather hear it from you than not hear it.
Your concerns matter to us, and we’re committed to listening, understanding, and resolving them. We believe that every customer deserves to be heard. If you have experienced an issue with our services, faced any inconvenience, or feel that something has not been handled as expected, we encourage you to share your concern with us. Your feedback gives us an opportunity to understand what went wrong and take the necessary steps to improve. Our grievance redressal process is designed to make it simple and transparent for you to raise a concern. Once you submit your grievance, our support team will carefully review the information provided, understand the nature of the issue, and work towards an appropriate resolution. Every grievance is acknowledged with a unique reference number, allowing you to keep track of your concern and making it easier for our team to communicate with you regarding its progress. Whether your concern is related to our services, communication, transactions, support experience, or any other matter, you can use this form to let us know. Please provide accurate details so that our team can understand your situation and assist you more effectively. We value your trust and take every grievance seriously. Our objective is not only to address individual concerns but also to learn from your feedback and continuously improve the quality of our services and customer experience. Please tell us what happened. We’re here to listen, review your concern, and help find a suitable resolution.
Grievance
Register a grievance
We acknowledge every grievance and give you a reference number.
Our escalation path
Each level has its own clock. Nothing waits on you to chase it.
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1
Servicing desk
Response within 1 working day. Most matters close here.
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2
Grievance Officer
If unresolved after 5 working days, it escalates automatically.
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3
Principal Officer
For matters unresolved after 15 working days.
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4
Regulator / Ombudsman
If you remain dissatisfied, you may approach the relevant regulator or the Insurance Ombudsman. We will give you the contact details and the file.
Grievance Officer
Grievance Officer
wealthandcovers@gmail.comWhat you can expect from us
- A written acknowledgement with a reference number
- A named owner, not a shared inbox
- A decision with reasons, not a form reply
- The file handed to you if you take it further