Support
Raise a service request
Policy copies, endorsements, renewals, nominee and address changes, cancellations.
Log it here and our servicing desk picks it up — you will get a reference on your verified mobile.
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Acknowledged within a working day
Usually much sooner during business hours.
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One reference, one owner
A named person handles it end to end, rather than a ticket queue.
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Escalation if it stalls
If the insurer sits on it, we escalate on your behalf.
Service Request
Raise a service request
Policy servicing, endorsements, renewals and documentation.
What we can service
Documents
- Duplicate policy copy
- Premium paid certificate
- Renewal notice
- Tax statement
Changes to a policy
- Nominee change
- Address or contact update
- Bank mandate / ECS
- Sum insured or add-on endorsement
Time-sensitive
- Renewal falling due
- Policy in the grace period
- Reinstatement of a lapsed policy
- Free-look cancellation
Call rather than log these — the window is usually days, not weeks.