Support & Claims
Claims assistance
Tell us what happened. A claims specialist prepares the file, submits it, and chases the insurer until it settles — whether or not you bought the policy through us.
Get claim assistance
What we handle
- Intimating the insurer within the notice period
- Assembling and checking the document set
- Submitting the file and tracking every stage
- Answering the surveyor or the investigator
- Chasing the settlement until it lands
What gets claims refused
- Facts left out of the proposal form at the time of buying
- Intimation after the notice period has run out
- Treatment or loss inside the waiting period
- An exclusion named in the policy wording
- Documents that contradict each other on dates
Tell us early. Most of these are survivable if we know about them first.
Why route it through us
- We claim against every insurer, not just ours
- No charge for claim assistance
- A named specialist, reachable on a phone
- We escalate when the insurer stalls
- You hear the truth about the odds, early
Claim processes by product
Health & hospitalisation claims
Cashless where the hospital is in network, reimbursement where it is not. Intimation comes first either way.
5 steps
Motor claims
Do not move the vehicle or authorise repairs before the surveyor has seen it.
4 steps
Life insurance claims
The nominee initiates the claim. Complete documentation and an accurate original proposal matter more than anything else.
4 steps
A claim is not the moment to read the wording for the first time
Send us the policy and what happened. We will tell you where you stand before you file anything.